> ## Documentation Index
> Fetch the complete documentation index at: https://orgo.space/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> In-app, push, and email notifications that keep members informed

Orgo's notification system keeps members informed about activity in their groups, events, issues, and membership — without requiring them to constantly check the platform. Notifications are delivered through in-app alerts, browser push, mobile push, and email.

***

## Notification channels

| Channel         | How it works                                           | Best for                                           |
| --------------- | ------------------------------------------------------ | -------------------------------------------------- |
| **In-app**      | Bell icon in the header shows unread count and list    | Checking activity when already on the platform     |
| **Web push**    | Browser popup notification (even when Orgo isn't open) | Time-sensitive updates — event reminders, mentions |
| **Mobile push** | Phone notification via the Orgo app                    | On-the-go awareness                                |
| **Email**       | Email per notification or daily/weekly digest          | People who check email more than the platform      |

***

## What triggers notifications

| Category           | Triggers                                                                          |
| ------------------ | --------------------------------------------------------------------------------- |
| **Discussions**    | New post in your group, reply to your post, someone @mentions you                 |
| **Events**         | New event in your group, event reminder, registration confirmation, event changes |
| **Issues**         | Assigned to an issue, status changed, comment on your issue                       |
| **Membership**     | Application status update, fee payment reminder, document request                 |
| **Administrative** | System announcements, feature updates (admins only)                               |

***

## Member notification preferences

Members control their own notifications at **Profile** → **Settings** → **Notifications**.

### Per-channel toggles

Members can enable or disable each channel independently:

* Push notifications (web) — on/off
* Push notifications (mobile) — on/off
* Email notifications — on/off

### Email digest options

Instead of one email per notification:

| Option            | When to use                                                               |
| ----------------- | ------------------------------------------------------------------------- |
| **Immediate**     | Every notification sends an email — for people who want to know instantly |
| **Daily digest**  | One summary email per day — for most members                              |
| **Weekly digest** | One summary email per week — for casual members                           |
| **None**          | No email notifications — only in-app and push                             |

***

## Setting up push notifications

### Web/desktop push

1. When a member first visits Orgo, the browser prompts "Allow notifications?"
2. Click **Allow**
3. Ensure push is enabled in **Profile** → **Settings** → **Notifications**

### Mobile push

1. Install the Orgo app (available on iOS and Android — search "Orgo" in the App Store or Google Play)
2. Log in
3. Accept the notification permission prompt
4. Ensure mobile push is enabled in profile settings

***

## Admin-specific notifications

Admins receive additional notifications not sent to regular members:

| Trigger                             | What it means                                                        |
| ----------------------------------- | -------------------------------------------------------------------- |
| **New membership application**      | Someone submitted an adhesion form — needs review                    |
| **Payment failure**                 | A subscription charge failed — member needs to update payment method |
| **Resignation request**             | A member wants to leave — needs admin processing                     |
| **Identity verification submitted** | A member uploaded ID documents — needs review                        |

Configure which admin events trigger notifications at **Settings** → **Notifications** → **Admin Notifications**.

***

## Common scenarios

<AccordionGroup>
  <Accordion title="Members complain about too many notifications">
    Point them to **Profile** → **Settings** → **Notifications** where they can: switch email to daily/weekly digest, disable push for non-urgent categories, or turn off specific channels entirely. As an admin, consider whether all notification triggers are appropriate for your organization.
  </Accordion>

  <Accordion title="Push notifications aren't working for a member">
    Check: (1) Did they allow browser/app notifications when prompted? (2) Is push enabled in their Orgo profile settings? (3) Are notifications blocked at the OS level (browser settings → site permissions, or phone settings → app notifications)? Having them log out and back in to the mobile app can also help.
  </Accordion>

  <Accordion title="I want to send a notification to all members">
    Use the [Newsletter](/platform/newsletter) for email campaigns. For in-app notifications, create a discussion post in the Main Group — all members will get a notification for new posts in groups they follow.
  </Accordion>

  <Accordion title="Email notifications are going to spam">
    This is typically a domain authentication issue. Ensure SPF, DKIM, and DMARC are properly configured for your sending domain. Contact Orgo support if you need help with email deliverability.
  </Accordion>
</AccordionGroup>

***

## Related

* [Newsletter](/platform/newsletter) — Email campaigns for one-way communication
* [Discussions](/platform/discussion) — The activity that generates most notifications
* [Mobile Apps](/platform/mobile-apps) — Mobile push notification setup