Last Updated: November 1, 2025 Version: 2.1
These Organization Terms of Service (“Terms”) govern your organization’s access to and use of the Orgo platform and services (the “Service”), provided by Orgo Informatics SRL (“Orgo”, “we”, “us”, or “our”).
By creating an organization account, clicking “I Agree,” or accessing the Service on behalf of your organization, you (“you”, “your”, or “Organization”) agree to be bound by these Terms, our Privacy Policy, Data Processing Agreement, and User Terms of Service.
If you do not agree to these Terms, do not use the Service.
IMPORTANT: These Terms govern the relationship between Orgo and your organization. Individual members, volunteers, and users who access your organization’s Orgo space must accept our separate User Terms of Service.
1.1 Key Terms
“Orgo Platform” or “Service”: The cloud-based software accessible at orgo.space and related mobile applications, enabling community management, member databases, communications, events, and payments.
“Account”: Your organization’s Orgo account, created upon registration.
“Subscription Plan”: The tier of service you purchase (e.g., Free, Standard, Business, Enterprise), as detailed at orgo.space/pricing.
“Customer Data” or “Member Data”: All data, content, and information you or your members upload, store, or transmit through the Service, including personal data of your members, volunteers, beneficiaries, and other end-users.
“End Users” or “Members”: Individuals you authorize to access your Account (admins, facilitators, members, volunteers, beneficiaries, etc.).
“Administrator” or “Admin”: Individual(s) you designate with administrative access to your Account, including the ability to add/remove End Users, manage settings, access Member Data, and authorize payments.
“Fees”: Amounts owed to Orgo for your Subscription Plan, as specified at orgo.space/pricing or in your account settings.
“Agreement”: These Organization Terms, together with our Privacy Policy, Data Processing Agreement (DPA), and User Terms of Service.
2.1 Eligibility
To use the Service, you must:
(a) Represent an organization, association, club, school, or similar entity authorized to enter into binding agreements.
(b) Be at least 18 years old (or the age of majority in your jurisdiction), or be authorized by your organization to bind it to these Terms.
(c) Provide accurate, current, and complete information during registration.
(d) Comply with all applicable laws and regulations.
2.2 Account Creation
When you create an Account:
(a) You designate a primary Administrator (“Admin”) with full control over your Account, including the ability to add/remove End Users, manage settings, and authorize payments.
(b) You are responsible for maintaining the confidentiality of your login credentials and for all activities under your Account.
(c) You agree to notify us immediately at security@orgo.space if you suspect unauthorized access or a security breach.
2.3 Organizational Use Only
The Service is designed for organizational use (non-profits, associations, clubs, educational institutions, etc.). You may not:
(a) Use the Service for personal, household, or individual purposes unrelated to an organization.
(b) Resell, white-label, or sublicense the Service to third parties without a written agreement with Orgo.
(c) Third-Party Monetization Restrictions:
(i) Permitted Revenue Activities: You may collect revenue from your own Members through the Service, including:
(ii) Prohibited Activities Without Prior Written Consent: You may not, without our express written approval:
(iii) Multi-Chapter Clarification: The Multi-Chapter feature is designed for organizations with:
If your chapters are independent legal entities with separate governance, finances, and missions, contact sales@orgo.space to discuss Enterprise configurations or partnership agreements.
(iv) Consultancy and Implementation Services: If you provide consultancy services that include setting up or managing Orgo spaces for clients:
(v) Corporate Sponsorship Programs: If you wish to:
Please contact sales@orgo.space for approval and appropriate licensing terms.
(vi) Violation and Enforcement: Violation of this Section 2.3(c) may result in:
2.4 Account Suspension
We reserve the right to suspend or terminate your Account if:
(a) You violate these Terms or the Acceptable Use Policy incorporated in our User Terms.
(b) Your payment method fails or you have overdue invoices (see Section 4.6).
(c) We are required to do so by law or court order.
(d) We reasonably believe your Account poses a security or legal risk.
3.1 Service Provision
Subject to your compliance with these Terms and payment of applicable Fees, Orgo grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription term, solely for your internal organizational purposes.
3.2 Features Included
Your Subscription Plan includes the features described at orgo.space/features and in your account dashboard. Standard features include:
3.3 Service Changes
We may:
(a) Add or improve features at any time at no additional cost (we’ll notify you of major enhancements).
(b) Modify or discontinue features with at least 30 days’ notice if such changes materially degrade core functionality. You may cancel per Section 4.5 if you object.
(c) Perform maintenance with advance notice (typically 48 hours for scheduled downtime; emergency maintenance may occur without notice).
3.4 Beta, Experimental, and Pre-Release Features
3.4.1 Definition of Non-Generally Available Features
We may offer features that are not yet ready for general availability, labeled as “Beta”, “Alpha”, “Preview”, “Pilot”, “Early Access”, “Experimental”, “Labs”, “Developer Preview”, or similar designations (collectively, “Non-GA Features”).
3.4.2 Characteristics of Non-GA Features
Non-GA Features are:
(a) Provided “AS IS”: Non-GA Features are provided without any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement.
(b) Excluded from SLA: Non-GA Features are not covered by our Service Level Agreement (Section 6.1-6.3). Uptime targets, service credits, and availability guarantees do not apply to Non-GA Features.
(c) Not for Production Use: Non-GA Features are intended for testing, evaluation, and feedback purposes only. You should not rely on Non-GA Features for critical business operations, production environments, or mission-critical functions.
(d) Subject to Bugs and Errors: Non-GA Features may contain bugs, errors, defects, security vulnerabilities, performance issues, data loss risks, or unexpected behavior.
(e) May Change or Be Discontinued: We may, at any time and in our sole discretion:
(f) Clearly Designated: Non-GA Features will be clearly labeled in the Service with a badge, tag, or notation indicating their non-GA status.
3.4.3 Your Responsibilities When Using Non-GA Features
If you choose to use Non-GA Features:
(a) Do NOT Use for Critical Operations: Do not use Non-GA Features for:
(b) Maintain Separate Backups: If you store data using Non-GA Features, maintain independent backups outside the Service. We do not guarantee data preservation for Non-GA Features.
(c) Expect Changes: Anticipate that Non-GA Features may change significantly or be discontinued. Do not build critical workflows or integrations that depend on Non-GA Features remaining unchanged.
(d) Provide Feedback: We welcome your feedback on Non-GA Features. Submit feedback to feedback@orgo.space. By providing feedback, you grant us the rights specified in Section 9.4.
(e) Review Documentation: Check documentation, release notes, and known issues for Non-GA Features before use.
3.4.4 Data in Non-GA Features
(a) Data Export Before Discontinuation: If we discontinue a Non-GA Feature that stores your data:
(b) No Liability for Data Loss: We are not liable for any data loss, corruption, or unavailability resulting from:
(c) Migration Assistance: We may, but are not obligated to, provide tools or assistance to migrate data from discontinued Non-GA Features to generally available features.
3.4.5 Pricing for Non-GA Features
(a) Typically Free During Beta: Non-GA Features are usually offered at no additional charge during the testing period.
(b) Pricing May Change: If a Non-GA Feature becomes generally available, we may introduce pricing or change terms. We will provide at least 30 days’ notice before charging for a previously free Non-GA Feature.
(c) No Refunds for Discontinued Features: If you paid for access to a Non-GA Feature (e.g., as part of an Early Access program) and we discontinue it:
3.4.6 No Obligation to Release
Offering a Non-GA Feature does not obligate us to: (a) Continue offering the Non-GA Feature (b) Release the Non-GA Feature as generally available (c) Provide any specific features, functionality, or performance levels (d) Support the Non-GA Feature beyond the beta/testing period
3.4.7 Examples of Non-GA Features
Examples may include (but are not limited to):
3.4.8 Transition to General Availability
When a Non-GA Feature becomes generally available: (a) We will remove the Non-GA designation and update documentation (b) The feature becomes subject to our standard SLA (Section 6) (c) Pricing (if any) will be clearly communicated (d) The feature becomes covered by our standard warranties (Section 11.1)
3.4.9 Opting Out of Non-GA Features
(a) Non-GA Features are typically opt-in (you must explicitly enable them) (b) You may disable Non-GA Features at any time via your account settings or by contacting support@orgo.space (c) Disabling a Non-GA Feature may result in loss of data stored in that feature (ensure you export data first)
3.5 Third-Party Integrations
The Service integrates with third-party services (e.g., payment processors, email providers, social login, marketing tools). Your use of third-party services is subject to their own terms and privacy policies. We are not responsible for third-party failures or terms.
Important: When you enable third-party integrations (such as HubSpot, Google Tag Manager, Meta Pixel, webhooks, or custom APIs), you act as the Data Controller and determine how data is shared with those third parties. See our Data Processing Agreement for details.
4.1 Subscription Plans
Current plans and pricing are available at orgo.space/pricing. Plans are based on:
(a) Number of member accounts (active users)
(b) Features and limits (storage, emails sent, API calls, etc.)
(c) Support level (email, priority, or dedicated support)
(d) Mid-Cycle Plan Changes and Add-Ons:
(i) Upgrades (Higher-Tier Plans or Additional Features):
(ii) Downgrades (Lower-Tier Plans or Feature Removal):
(iii) Adding Users or Storage Mid-Cycle:
(iv) Overage Charges (if applicable to your plan):
(v) Enterprise Custom Plans:
4.2 Free Trial / Free Plan
(a) We may offer a free trial or free plan with limited features.
(b) Free plans may have usage limits (e.g., max members, storage, emails). Exceeding limits may require an upgrade.
(c) We may discontinue free plans with 60 days’ notice.
4.3 Billing & Payments
(a) Billing Cycle: You will be billed:
(b) Payment Methods: Credit card, debit card, or bank transfer (as available in your region).
(c) Currency: Fees are charged in EUR (€) or your local currency. Exchange rates (if applicable) are determined at the time of billing.
(d) Automatic Renewal: Your subscription renews automatically at the end of each billing cycle unless you cancel per Section 4.5.
(e) Taxes: Fees are exclusive of taxes. You are responsible for all applicable taxes (VAT, sales tax, etc.), which will be added to your invoice.
4.4 Fee Changes
(a) We may increase Fees upon 90 days’ advance notice via email or in-app notification.
(b) Fee increases apply at your next renewal date (not mid-cycle).
(c) If you object to a fee increase, you may cancel per Section 4.5 before the increase takes effect.
4.5 Cancellation & Refunds
4.5.1 By You
(a) You may cancel your subscription at any time via your account settings or by emailing support@orgo.space.
(b) Cancellation takes effect at the end of your current billing cycle. You retain access until then.
(c) No refunds for partial months/years. If you cancel mid-cycle, you will not be billed for the next cycle, but prepaid fees are non-refundable.
(d) Downgrading: If you downgrade to a lower-tier plan, the change takes effect at the next billing cycle. No refunds for the current cycle.
4.5.2 By Orgo
We may terminate your subscription with 30 days’ notice if:
(a) We discontinue the Service (unlikely, but we’ll refund unused prepaid fees on a pro-rata basis).
(b) You materially breach these Terms and fail to cure within 15 days of notice.
(c) We terminate per Section 4.6 (late payment) or due to violations of Section 5 (Your Responsibilities).
4.6 Late Payment & Suspension
(a) If your payment fails or is overdue by more than 15 days, we may suspend your Account after 5 business days’ email notice.
(b) During suspension, you and your End Users cannot access the Service, but your data is preserved for 30 days.
(c) Reactivation: Pay all overdue amounts via your account dashboard. Service resumes within 24 hours of payment.
(d) Termination for Non-Payment: If payment is overdue for 45 days, we may terminate your Account and delete your data per Section 9.3.
(e) Late Payment Interest: Overdue amounts (unpaid for more than 15 days past the due date) accrue interest at the rate of 1.5% per month (18% per annum), or the maximum rate permitted by applicable law, whichever is lower, calculated from the original due date until the date payment is received in full.
(i) Interest is compounded monthly on unpaid principal and accrued interest.
(ii) Late payment interest applies to all overdue amounts, including:
(iii) Payment of late fees does not waive our right to suspend or terminate your Account per Section 4.6(a)-(d).
(iv) Collection Costs: If we engage a collection agency or attorney to collect overdue amounts, you agree to reimburse us for all reasonable collection costs, including:
(v) Romanian Law Compliance: Under Romanian law (Law 72/2013 on measures to combat late payment), we are entitled to:
We may elect to apply Romanian statutory late payment terms in lieu of the 1.5% monthly rate above if more favorable to us.
5.1 Account Security
You are responsible for:
(a) Keeping your Admin login credentials confidential.
(b) All activities that occur under your Account, whether authorized or not.
(c) Notifying us immediately at security@orgo.space if you suspect unauthorized access.
5.2 Customer Data
You represent and warrant that:
(a) You own or have the necessary rights to all Customer Data you upload to the Service.
(b) Customer Data does not violate any third-party rights (intellectual property, privacy, publicity, etc.) or applicable laws.
(c) You have obtained all necessary consents from End Users for processing their personal data, including:
(d) You will not upload content that violates our User Terms of Service (Acceptable Use Policy).
5.3 Compliance with Laws
You agree to use the Service in compliance with:
(a) All applicable local, national, and international laws and regulations.
(b) GDPR (if you process EU personal data), CCPA (if you process California residents’ data), and other privacy laws.
(c) Anti-spam laws (CAN-SPAM, GDPR, CASL, etc.) when sending emails or SMS via the Service.
5.4 Backup Responsibility
While we maintain regular backups for disaster recovery, you are responsible for maintaining your own backups of critical Customer Data. Use our data export feature (Section 10.4) to download your data regularly.
5.5 Rights and Obligations of Organizations (Admins)
5.5.1 Access to Member Data
When End Users (members, volunteers, beneficiaries, etc.) join your organization’s Orgo space, you (as Organization Admin) receive access to their name, email, phone number, and other contact information (“Member Contact List”) to facilitate community management and organizational operations.
5.5.2 Permitted Uses of Member Contact List
You may use the Member Contact List solely to:
(a) Communicate with Members about activities, events, volunteer opportunities, and purposes directly related to your organization’s mission and operations.
(b) Manage membership, volunteers, beneficiaries, fundraising campaigns, and organizational administration.
(c) Comply with legal obligations applicable to your organization (tax reporting, safeguarding requirements, etc.).
(d) Provide services and benefits that Members reasonably expect when joining your organization.
5.5.3 Prohibited Uses of Member Contact List
You agree NOT to:
(a) Sell, rent, lease, or otherwise provide the Member Contact List to third parties for monetary or other consideration.
(b) Use Member Contact List for commercial purposes unrelated to your organization’s stated mission and activities.
(c) Share Member Contact List with third parties without Member consent, except:
(d) Use Member Contact List for political campaigning, unless your organization is explicitly a political organization and Members joined with that understanding.
(e) Combine Member Contact List with purchased, scraped, or third-party email lists for bulk email campaigns.
5.5.4 Data Export and External Use
(a) You may export Member Contact Lists using our data export features (Section 10).
(b) Upon export, you assume full responsibility for:
(c) If you import Member Contact Lists into external systems (email marketing platforms, CRM tools, accounting software):
5.5.5 Email Marketing Compliance
If you send emails to Members (via the Orgo platform or using exported lists):
(a) You must comply with all applicable anti-spam laws, including CAN-SPAM (US), GDPR (EU), CASL (Canada), and local regulations.
(b) For Members in the European Union or UK: You represent and warrant that you have obtained explicit opt-in consent before sending marketing emails. EU and UK law requires affirmative consent; pre-checked boxes or implied consent are insufficient.
(c) You must provide a clear and functional unsubscribe mechanism in all emails.
(d) You must honor unsubscribe requests within 10 business days.
(e) You must include your organization’s physical postal address in all marketing emails (required by CAN-SPAM and other regulations).
5.5.6 Multi-Chapter and Affiliated Organizations
(a) If you use our Multi-Chapter feature to manage branches, chapters, or regional divisions:
(b) Separate Legal Entities: If your chapters or affiliates are separate legal entities (e.g., regional branches with independent legal status):
5.5.7 Payment Processing and Member Financial Data
(a) When you collect donations, membership fees, or event ticket payments via Orgo (powered by Stripe):
(b) You agree to use transaction data solely for:
(c) Refund Responsibility: You are solely responsible for:
5.5.8 Advertising and Sponsorships
(a) You may display sponsorship acknowledgments, partner logos, or non-intrusive advertising within your Orgo space, provided such content:
(b) Revenue Sharing Not Required: You may retain sponsorship revenue collected from third parties without sharing revenue with Orgo, provided:
5.5.9 Representation and Warranty of Organization Admins
By accepting these Terms as an Organization Admin, you represent and warrant that:
(a) You are authorized to bind your organization to this Agreement.
(b) You will comply with all applicable data protection laws (GDPR, CCPA, UK DPA, etc.) in your processing of Member data.
(c) You will honor the trust of Members who share their personal data with your organization.
(d) You have obtained, or will obtain, all necessary consents from Members for processing their personal data, including:
(e) All advertising, sponsorships, and promotions you introduce to your Orgo space comply with applicable laws, regulations, and industry guidelines.
5.5.10 Breach of Member Trust
We may suspend or terminate your Account if:
(a) You violate this Section 5.5 (including failure to ensure administrator confidentiality per Section 5.5.11).
(b) We receive credible complaints from multiple Members about misuse of their data, spam, or unauthorized communications.
(c) You engage in systematic violations of anti-spam laws or data protection regulations.
(d) You sell or lease Member Contact Lists to third parties.
(e) You fail to implement appropriate safeguards for administrators with access to sensitive data, including:
(f) An administrator under your control misuses Member data and you fail to:
In the event of suspension or termination for violations of this Section, you are not entitled to any refund of prepaid fees (per Section 4.5.1(c)).
5.5.11 Administrator Access Controls and Confidentiality
As the Data Controller for Member data within your organization, you are responsible for ensuring that administrators and staff members with access to Member personal data handle such data securely and lawfully.
5.5.11.1 Need-to-Know Principle
You must grant administrator access to Member data only to individuals who require such access to perform legitimate organizational functions. Access should be:
(a) Role-based: Administrators should have access only to the data and features necessary for their role (e.g., event coordinators access event data, finance staff access payment records).
(b) Documented: You should maintain internal records of which administrators have access, the scope of access granted, and the business justification.
(c) Reviewed periodically: Access rights should be reviewed at least annually to ensure they remain appropriate.
5.5.11.2 Confidentiality Obligations
You represent and warrant that all administrators with access to Member personal data:
(a) Have signed confidentiality agreements, non-disclosure agreements (NDAs), or are bound by professional secrecy obligations (e.g., lawyers, doctors, clergy) that prohibit unauthorized use or disclosure of Member data.
(b) Have received training on:
(c) Understand and agree not to:
5.5.11.3 Background Checks for Administrators with Access to Children’s Data
If your organization serves individuals under 18 years of age (or under 16 in the EU/EEA, or under 13 in the US), you must ensure that administrators with access to children’s personal data:
(a) Undergo appropriate background checks as required by applicable law, which may include:
(b) Complete safeguarding training appropriate to your jurisdiction and organizational context, including:
(c) Maintain records of background checks and safeguarding training, updated periodically (typically every 3-5 years or as required by local law).
(d) Immediately revoke access for any administrator who:
5.5.11.4 Access Control Documentation
You should maintain internal documentation (not required to be shared with Orgo unless requested per Section 5.5.11.7) that includes:
(a) Administrator Access Log:
(b) Confidentiality Agreement Records:
(c) Background Check Records (for organizations serving children):
(d) Training Records:
5.5.11.5 Revocation of Access Upon Termination or Role Change
When an administrator’s role ends (due to resignation, termination, retirement, or role change that no longer requires access to Member data):
(a) Immediate Access Revocation: You must immediately revoke their access to the Orgo platform by:
(b) Data Return or Deletion: You must ensure the departing administrator:
(c) Reminder of Ongoing Confidentiality: You must remind the departing administrator that:
(d) Timely Action: Access revocation should occur:
5.5.11.6 Data Breach Notification by Organizations
If you discover or suspect that:
(a) An administrator has misused, disclosed, or accessed Member data without authorization;
(b) Member data under your control has been accessed, acquired, disclosed, or compromised by unauthorized parties;
(c) There has been a security incident affecting Member data (lost laptop, stolen files, hacked email account, etc.);
(d) Member data has been inadvertently exposed (e.g., sent to wrong recipients, posted publicly by mistake);
You must:
(i) Notify Affected Members within the timeframes required by applicable law:
(ii) Notify Orgo at privacy@orgo.space within 24 hours if:
(iii) Document the Incident: Maintain records of:
(iv) Take Corrective Action:
(v) Cooperate with Investigations: If Orgo, data protection authorities, or law enforcement investigate the breach, you must:
5.5.11.7 Orgo’s Right to Audit and Request Documentation
Upon reasonable notice (typically 15 days), we may request that you provide evidence of compliance with this Section 5.5.11, including:
(a) Confidentiality Agreements: Confirmation (not necessarily copies) that administrators have signed confidentiality agreements or NDAs.
(b) Background Check Compliance (for organizations serving children):
(c) Access Control Documentation: Summary of access controls, administrator roles, and periodic access reviews.
(d) Training Records: Confirmation that administrators have received data protection and safeguarding training (if applicable).
(e) Breach Incident Reports: Documentation of any data breaches or security incidents affecting Member data.
When We May Request Audits:
We may request such documentation if:
(i) Your organization serves vulnerable populations (children, disabled individuals, elderly, healthcare recipients).
(ii) We receive complaints or reports suggesting inadequate data protection practices.
(iii) You experience a data breach or security incident.
(iv) You handle Special Categories of Personal Data (GDPR Article 9: health data, biometric data, etc.).
(v) We are required to demonstrate compliance to regulators or as part of our own compliance audits.
(vi) You are a large organization (more than 1,000 Members or annual revenue exceeding €100,000 via the platform).
Failure to Provide Documentation:
If you fail to provide requested documentation within a reasonable timeframe (typically 30 days):
5.5.11.8 High-Risk Organizations and Special Categories of Personal Data
If your organization processes Special Categories of Personal Data as defined by GDPR Article 9, including:
(a) Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership;
(b) Genetic data or biometric data for the purpose of uniquely identifying a person;
(c) Data concerning health, sex life, or sexual orientation;
(d) Data concerning criminal convictions and offenses;
You must implement enhanced safeguards, including:
(i) Multi-Factor Authentication (MFA): Mandatory MFA for all administrators with access to Special Categories of data.
(ii) Encryption of Exported Data: Any export of Special Categories data must be encrypted (AES-256 or equivalent) when stored outside the Orgo platform.
(iii) Data Protection Impact Assessments (DPIAs): Conduct DPIAs as required by GDPR Article 35 before processing Special Categories of data.
(iv) Regular Access Audits: Review administrator access at least quarterly (vs. annually for standard data).
(v) Enhanced Training: Administrators must receive specialized training on handling sensitive personal data.
(vi) Legal Basis Documentation: Maintain clear documentation of the legal basis for processing Special Categories of data (explicit consent, legal claims, medical treatment, etc.).
Enterprise Plans for High-Risk Use Cases:
If your organization handles high-risk data, we strongly recommend upgrading to an Enterprise plan, which includes:
Contact sales@orgo.space to discuss Enterprise plans tailored to high-risk use cases.
5.5.11.9 Acknowledgment and Agreement
By accepting these Terms as an Organization Admin, you acknowledge and agree that:
(a) You are responsible for ensuring administrators comply with confidentiality, background check, and access control requirements outlined in this Section 5.5.11.
(b) Failure to comply with these requirements may result in:
(c) Orgo acts as a Data Processor and is not responsible for:
(d) You will cooperate with Orgo’s reasonable requests for documentation and audit information to demonstrate compliance with data protection obligations.
6.1 Availability Target
We strive to maintain high availability of the Service. Our uptime targets are:
| Subscription Plan | Target Uptime (Monthly) |
|---|---|
| Free / Standard | 99.5% |
| Business | 99.9% |
| Enterprise | 99.95% |
6.2 Exclusions
Uptime targets exclude:
(a) Scheduled maintenance (announced at least 48 hours in advance).
(b) Emergency maintenance for security or critical fixes.
(c) Downtime caused by your internet provider, third-party services (AWS, Stripe, etc.), or DDoS attacks.
(d) Force Majeure events (see Section 15.6).
(e) Beta/Non-GA features (Section 3.4).
6.3 Service Credits (Paid Plans Only)
If we fail to meet the uptime target in a given month:
(a) You may request a service credit equal to 5% of your monthly fee for each 0.5% below target (max 25% of monthly fee for Standard; 50% for Business; 100% for Enterprise).
(b) How to Claim: Email support@orgo.space within 15 days of month-end with details of the outage.
(c) Credits are applied to your next invoice (not refundable in cash).
(d) Sole and Exclusive Remedy: Service credits are your SOLE AND EXCLUSIVE REMEDY for Service availability issues, downtime, or performance problems, EXCEPT in cases of:
By claiming service credits, you waive any right to pursue additional damages or legal claims for the same availability issue.
6.4 Support
| Plan | Channels | Response Time | Hours |
|---|---|---|---|
| Free | Community forum, docs | Best effort | N/A |
| Standard | Email support | 48 business hours | Mon-Fri, 9-18h CET/EET |
| Business | Email + chat | 24 business hours | Mon-Fri, 9-18h CET/EET |
| Enterprise | Email, chat, phone, Slack | 1h (critical), 4h (high) | 24/7 for critical |
Contact: support@orgo.space
7.1 Data Controller and Data Processor
7.1.1 You Are the Data Controller
For Member Data processed through the Service:
7.1.2 Orgo Is the Data Processor
7.2 Data Processing Agreement (DPA)
7.2.1 Incorporation
Our Data Processing Agreement (DPA) is incorporated into these Terms by reference and is available at orgo.space/dpa/.
7.2.2 Applicability
The DPA applies automatically if you process personal data of individuals in:
7.2.3 Key DPA Terms
The DPA governs:
7.3 Subprocessors
7.3.1 Core Subprocessors
We use the following core subprocessors to provide the Service:
7.3.2 Complete List
A complete, up-to-date list of subprocessors is available at orgo.space/subprocessors.
7.3.3 Notification of Changes
We will notify you at least 30 days before adding or replacing a subprocessor. You may object on reasonable data protection grounds. See DPA Section 7 for details.
7.4 Data Security
7.4.1 Orgo’s Security Measures
We implement industry-standard security measures, including:
7.4.2 Your Security Responsibilities
You are responsible for:
7.4.3 Detailed Security Measures
See DPA Annex 2 for detailed technical and organizational security measures.
7.5 Data Breaches
7.5.1 Orgo’s Notification to You
If we become aware of a security breach affecting Member Data, we will notify you within 72 hours via email.
7.5.2 Your Notification Obligations
As Data Controller, you are responsible for:
7.6 International Data Transfers
7.6.1 Data Residency
7.6.2 Transfers Outside the EU
If Member Data is transferred outside the EU/EEA (e.g., to subprocessors in the U.S.), we use:
See DPA Section 11 for details.
7.7 Data Retention and Deletion
7.7.1 During Agreement Term
We retain Member Data for as long as your Account is active, or as you configure in your retention settings (Enterprise plans).
7.7.2 After Termination
Upon termination:
See DPA Section 13 for detailed retention and deletion procedures.
7.8 Data Portability
You may export Member Data at any time via:
Exported data is provided in CSV, JSON, Excel, or SQL format.
See DPA Section 14 for EU Data Act compliance (switching process, transitional period).
7.9 Privacy Policy
Our Privacy Policy (available at orgo.space/privacy/) describes:
Important: Your organization should have its own privacy policy that informs Members about how you use their data. Orgo’s Privacy Policy does not replace your obligation to provide privacy notices to your Members.
7.10 Children’s Data
If your organization serves children under 13 (US - COPPA) or under 16 (EU - GDPR):
(a) You must implement verifiable parental consent mechanisms before collecting children’s data.
(b) You must comply with COPPA, GDPR Article 8, and other applicable children’s privacy laws.
(c) You must ensure Administrators with access to children’s data have appropriate background checks and safeguarding training (Section 5.5.11.3).
(d) See DPA Annex 5 for detailed requirements for processing children’s data.
7.11 Special Categories of Personal Data
If your organization processes Special Categories of Personal Data (GDPR Article 9: health data, biometric data, racial/ethnic origin, political opinions, religious beliefs, etc.):
(a) You must have a lawful basis under GDPR Article 9 (explicit consent, legal claims, medical purposes, etc.).
(b) You must implement enhanced safeguards (Section 5.5.11.8).
(c) You should conduct a Data Protection Impact Assessment (DPIA) as required by GDPR Article 35.
(d) We recommend upgrading to an Enterprise plan for additional security and compliance support.
7.12 Your Members’ Privacy Rights
Your Members (End Users) have rights under GDPR, CCPA, and other privacy laws, including:
As Data Controller, YOU are responsible for responding to Members’ rights requests. Orgo will assist you as specified in DPA Section 8.
7.13 GDPR Representative
For EU data protection matters, our GDPR representative is:
8.1 Ownership of Service
The Service, including all software, technology, content, trademarks, and intellectual property, is owned by Orgo and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
8.2 Ownership of Customer Data
You retain all ownership rights to Customer Data and Member Data. By uploading Customer Data to the Service, you grant Orgo a limited license to:
(a) Process Customer Data solely to provide the Service to you (as specified in the DPA).
(b) Create aggregated, anonymized, and de-identified data for analytics and service improvement (Section 8.3).
(c) Display Customer Data to Administrators and Members as necessary to provide the Service.
8.3 Use of Anonymized Data
8.3.1 What Is Anonymized Data?
“Anonymized Data” means data that:
8.3.2 Our Rights to Anonymized Data
We may use Anonymized Data for:
8.3.3 Examples of Anonymized Data
8.3.4 No Re-Identification
We will not attempt to re-identify Anonymized Data to link it back to you or your Members.
8.4 Feedback and Suggestions
If you provide us with feedback, suggestions, or ideas about the Service:
(a) You grant us a perpetual, irrevocable, royalty-free, worldwide license to use, implement, and commercialize your feedback.
(b) You waive any rights to compensation or attribution for your feedback.
(c) This helps us improve the Service for all customers.
8.5 Restrictions
You may not:
(a) Reverse engineer, decompile, or disassemble the Service.
(b) Remove or alter any copyright, trademark, or proprietary notices.
(c) Use the Service to build a competing product or service.
(d) Copy, reproduce, or distribute any part of the Service.
(e) Use the Service for any purpose other than as expressly permitted in these Terms.
9.1 Your Warranties
You represent and warrant that:
(a) You have the authority to bind your organization to these Terms.
(b) Your use of the Service complies with all applicable laws.
(c) Customer Data does not violate third-party rights or applicable laws.
(d) You have obtained all necessary consents from Members for processing their personal data.
9.2 Orgo’s Limited Warranty
We warrant that the Service will perform substantially in accordance with our documentation available at docs.orgo.space during your subscription term.
9.3 DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY PROVIDED IN SECTION 9.2, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
(a) Implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.
(b) No guarantee that the Service will be uninterrupted, error-free, secure, or free from viruses.
(c) No guarantee of results, outcomes, or specific performance.
(d) Non-GA Features (Section 3.4) are provided “AS IS” without any warranties.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR WARRANTIES ARE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
10.1 Cap on Liability
10.1.1 General Cap
ORGO’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT OF FEES YOU PAID TO ORGO DURING THE 12 MONTHS PRECEDING THE DATE THE CLAIM AROSE.
10.1.2 Free Plan
If you are on a free plan, Orgo’s total aggregate liability shall not exceed €100.
10.2 Exclusion of Indirect Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORGO SHALL NOT BE LIABLE FOR ANY:
EVEN IF ORGO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10.3 Exceptions
The limitations in Sections 10.1 and 10.2 do not apply to:
(a) Your indemnification obligations (Section 11).
(b) Your payment obligations (Fees, late payment interest).
(c) Your violations of Section 2.3 (third-party monetization restrictions) or Section 5.5 (data protection obligations).
(d) Our gross negligence or willful misconduct.
(e) Personal injury or death caused by our negligence.
(f) Fraud or fraudulent misrepresentation.
(g) Liability that cannot be excluded or limited under applicable law (e.g., GDPR data protection violations as required by GDPR Article 82).
10.4 Essential Purpose
YOU AGREE THAT THE LIMITATIONS OF LIABILITY IN THIS SECTION 10 ARE FUNDAMENTAL ELEMENTS OF THE AGREEMENT BETWEEN YOU AND ORGO. ORGO WOULD NOT PROVIDE THE SERVICE WITHOUT THESE LIMITATIONS. IF ANY LIMITATION IS FOUND TO BE INVALID, THE REMAINDER OF THIS SECTION 10 SHALL REMAIN IN FULL FORCE AND EFFECT.
10.5 Basis of the Bargain
The Service is offered at the price specified in your Subscription Plan based on these limitations of liability. If you require higher liability limits, contact sales@orgo.space to discuss Enterprise pricing.
11.1 Your Indemnification of Orgo
You agree to indemnify, defend, and hold harmless Orgo, its officers, directors, employees, agents, and subprocessors from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or relating to:
(a) Your use of the Service in violation of these Terms or applicable law.
(b) Customer Data you upload, including claims that Customer Data infringes third-party intellectual property rights or violates privacy laws.
(c) Your Members’ conduct, including claims arising from Member-generated content (except to the extent caused by our breach of these Terms).
(d) Your violation of data protection laws (GDPR, CCPA, COPPA, etc.) in your capacity as Data Controller.
(e) Your breach of Section 5 (Your Responsibilities), including:
(f) Your violation of Section 2.3(c) (third-party monetization restrictions), including unauthorized reselling or white-labeling of the Service.
(g) Claims by third parties (sponsors, partners, vendors) arising from your use of the Service or your relationship with them.
(h) Your Administrators’ conduct, including unauthorized access, data misuse, or security breaches caused by your Administrators.
11.2 Indemnification Procedure
(a) Orgo will promptly notify you in writing of any claim subject to indemnification.
(b) You will have sole control of the defense and settlement, provided you:
(c) Orgo may participate in the defense with its own counsel at its own expense.
(d) You will pay all judgments, settlements, and reasonable costs (including attorneys’ fees) arising from indemnified claims.
11.3 Orgo’s Indemnification of You (Limited to certain claims)
Orgo will indemnify, defend, and hold you harmless from third-party claims that:
(a) The Service infringes a third party’s valid copyright, trademark, or patent (registered in the EU or US).
(b) Provided such claims are not caused by:
11.4 Orgo’s Remedies for IP Claims
If we reasonably believe the Service infringes, or if we receive an infringement claim, we may (at our option):
(a) Obtain the right to continue providing the Service.
(b) Replace or modify the Service to make it non-infringing.
(c) Terminate the affected portion of the Service and refund prepaid Fees on a pro-rata basis.
11.5 Exclusive Remedy
This Section 11 states Orgo’s sole and exclusive liability and your sole and exclusive remedy for third-party IP infringement claims related to the Service.
12.1 Term
These Terms commence on the date you accept them (by creating an Account or clicking “I Agree”) and continue until terminated in accordance with this Section 12.
12.2 Termination by You
You may terminate these Terms and your Account:
(a) At any time, in accordance with Section 4.5 (Cancellation).
(b) Termination takes effect at the end of your current billing cycle.
(c) Upon termination:
12.3 Termination by Orgo
We may terminate these Terms and your Account:
(a) For Cause (immediate or with 15 days’ notice to cure):
(b) For Convenience (with 30 days’ notice):
(c) Immediate Termination Without Notice:
12.4 Effect of Termination
Upon termination:
(a) Your Access: You and your Members immediately lose access to the Service.
(b) Data Retention: We retain Customer Data for 90 days (you may request export during this period).
(c) Data Deletion: After 90 days, we delete Customer Data in accordance with DPA Section 13.
(d) Payment Obligations: You remain responsible for all Fees incurred up to the termination date. No refunds for prepaid Fees (except as specified in Section 12.3(b) for our convenience termination).
(e) Survival: The following Sections survive termination:
12.5 No Refunds Upon Termination for Cause
If we terminate your Account for your breach of these Terms (Section 12.3(a) or (c)), you are not entitled to any refund of prepaid Fees.
13.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Romania, without regard to conflict of laws principles.
13.2 Jurisdiction
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Ploiești, Romania (or the courts of Bucharest, Romania, if Ploiești courts decline jurisdiction).
13.3 GDPR and Data Protection Disputes
For disputes related to data protection (GDPR, CCPA, DPA), the governing law and jurisdiction provisions in our Data Processing Agreement (DPA) shall apply, which may differ from this Section 13 to comply with GDPR requirements.
13.4 Informal Resolution
Before filing a lawsuit, you agree to first attempt to resolve the dispute informally by contacting us at legal@orgo.space. We will attempt to resolve the dispute within 30 days.
13.5 Class Action Waiver
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
If this waiver is found to be unenforceable, the remainder of this Section 13 shall remain in full force and effect.
13.6 Time Limit for Claims
You must bring any claim arising out of these Terms within one (1) year after the claim arose, or the claim is permanently barred.
14.1 Entire Agreement
These Terms, together with the Privacy Policy, Data Processing Agreement, and User Terms of Service, constitute the entire agreement between you and Orgo regarding the Service and supersede all prior agreements, representations, or understandings.
14.2 Amendments
14.2.1 Our Right to Amend
We may amend these Terms from time to time to:
14.2.2 Notice of Amendments
We will provide you with at least 30 days’ advance notice of material amendments via:
14.2.3 Your Right to Object
If you object to a material amendment that adversely affects your rights:
14.2.4 Immediate Amendments
Amendments required by law (e.g., new regulations, court orders) shall take effect immediately upon notice, without the 30-day notice period.
14.3 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable:
14.4 Waiver
No waiver of any provision of these Terms shall be effective unless in writing. No waiver of any breach or default shall constitute a waiver of any other breach or default.
14.5 Assignment
14.5.1 Your Assignment
You may not assign or transfer these Terms or your Account without our prior written consent, except:
14.5.2 Our Assignment
We may assign or transfer these Terms or the Service:
14.6 No Third-Party Beneficiaries
These Terms are solely for the benefit of you and Orgo and do not create any rights in favor of third parties, except:
14.7 Independent Contractors
You and Orgo are independent contractors. These Terms do not create a partnership, joint venture, agency, employment, or fiduciary relationship.
14.8 Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations (other than payment obligations) due to events beyond its reasonable control, including:
The affected party shall:
If a force majeure event continues for more than 60 consecutive days, either party may terminate these Terms upon written notice.
14.9 Notices
14.9.1 How to Send Notices
All notices under these Terms must be in writing and sent to:
To Orgo:
To You:
14.9.2 When Notices Are Deemed Given
Notices are deemed given:
14.9.3 Updating Contact Information
You must keep your contact information current in your account settings. We are not responsible for notices sent to outdated contact information.
14.10 Language
These Terms are executed in English. If translated into another language, the English version shall prevail in the event of any conflict.
14.11 Electronic Signatures
You agree that your electronic acceptance of these Terms (by clicking “I Agree” or creating an Account) constitutes your legally binding electronic signature.
14.12 Relationship to User Terms
Important: These Organization Terms govern the relationship between Orgo and your organization. Your Members (End Users) must separately accept our User Terms of Service, which govern their use of the Service and conduct within your Orgo space.
14.13 Headings
Section headings are for convenience only and do not affect interpretation of these Terms.
For general questions: Email: contact@orgo.space Website: orgo.space Documentation: docs.orgo.space
For support: Email: support@orgo.space
For data protection and privacy matters: Email: privacy@orgo.space Data Protection Officer: Vasile Varzariu-Darie
For security issues: Email: security@orgo.space
For legal matters: Email: legal@orgo.space
For sales and Enterprise plans: Email: sales@orgo.space
Mailing address: S.C. ORGO INFORMATICS SRL Str. Gheorghe Grigore Cantacuzino nr 14, etaj PARTER, ap 1 Ploiești, județul Prahova, Romania Registration: J29/2796/2019 Fiscal Code: 41650896
Please also review these related documents:
ACCEPTANCE
By clicking “I Agree,” creating an organization account, or accessing the Service, you acknowledge that you have read, understood, and agree to be bound by these Organization Terms of Service on behalf of your organization.
END OF ORGANIZATION TERMS OF SERVICE
Version 2.1 | Last Updated: November 1, 2025