Help desk and project management in one place
Track issues. Manage tasks. Ship projects.
Orgo gives your organization a built-in help desk and project manager. Members submit issues, your team resolves them. Tasks get assigned, tracked, and completed. No extra tools needed.
One system for support and project work
Nothing falls through the cracks
Every issue gets logged, assigned, and tracked from creation to resolution. No more lost emails or forgotten requests.
Clear ownership on every task
Tasks live inside projects with clear owners, priorities, and status updates. Everyone knows what they're responsible for.
Workflows that fit your process
Configure issue types, statuses, and workflows to match how your organization actually works. Not the other way around.
Built for real organizational work
Most organizations juggle separate tools for member support and internal project work. Orgo combines both into a single system. Issues come in from members, tasks get created for teams, and everything is tracked with full history. Here's how each piece works.
Issue tracking
Every member request and internal issue gets captured, categorized, and assigned. No more digging through email threads to find out what happened.
Issue creation
Members or staff create issues directly. Each issue captures the details needed to start working on it right away.
Configurable types
Define your own issue types: bug report, membership question, facility request, or anything else. You decide the categories.
Priority levels
Set priority levels so your team knows what to handle first. Critical issues stand out immediately.
Assignment and routing
Assign issues to specific people or teams. Everyone sees who's responsible for what.
History tracking
Every change to an issue is recorded. Who updated it, when, and what changed. Full audit trail, always.
Custom workflows
Define the exact steps an issue or task moves through. Your statuses, your rules, your workflow.
Custom statuses
Create your own status names and order. "New, In Review, Approved, Done" or whatever fits your process.
Per-type workflows
Each issue type can have its own workflow. A bug report follows a different path than a membership inquiry.
Status transitions
When an issue moves to a new status, you can see exactly when it transitioned and who moved it.
Shared across modules
Use the same workflow engine for both help desk issues and project tasks. Learn it once, use it everywhere.
Task management
Turn plans into action items. Create tasks, assign them to team members, and track progress inside projects.
Task creation
Create tasks with a title, description, assignee, and due date. Simple and fast.
Project grouping
Group related tasks under a project. Keep event planning separate from website updates or committee work.
Task history
Every task records its full history. See when it was created, reassigned, or completed.
Clear ownership
Assign tasks to individuals with clear deadlines. No ambiguity about who does what by when.
Kanban board
See your issues laid out on a Kanban board. One look tells you what's open, what's in progress, and what's done.
Visual status columns
See all issues as cards arranged by status column. Drag them across as work progresses.
Drag and drop
Move an issue from "Open" to "In Progress" to "Resolved" with a single drag. The status updates automatically.
At-a-glance details
Each card shows the issue title, priority, assignee, and type at a glance. No clicking required to get the overview.
Quick filters
Filter the board by assignee, priority, or issue type. Focus on what matters right now.
Support teams
Organize your staff into support teams. Issues get routed to the right group. Team leads manage the queue.
Team setup
Create dedicated support teams for different areas: IT, membership, facilities, or any department you need.
Automatic routing
Route incoming issues to the right team automatically based on issue type.
Team oversight
Team leads can see all issues assigned to their team. Reassign work as priorities shift.
Flexible membership
Add or remove team members as your organization changes. Teams stay current without rebuilding workflows.
Help desk & task management FAQ
When a member submits an issue, it gets categorized by type and routed to the right support team. The team sees it in their queue, picks it up, and works through your configured statuses until it's resolved. The member can check the status of their issue at any time. Every action is logged in the issue history, so there's a full record of what happened and when.
Yes. Issue types and issue statuses are fully configurable. You create the types that match your organization (like "Billing Question" or "Facility Issue") and define the status workflow each type follows. You're not locked into a fixed set of categories or stages.
Issues are for incoming requests and problems that need resolution, typically from members or external sources. Tasks are internal action items that your team needs to complete, grouped under projects. Both use the same workflow engine for statuses and history tracking, but they serve different purposes. Use issues for support, use tasks for project work.
The Kanban board shows your issues as cards organized by status columns. You can drag issues between columns to update their status. Filter by assignee, priority, or issue type to focus on specific work. It's a visual way to manage your queue without opening each issue individually.
Support teams are groups of staff members who handle specific types of issues. You create a team (like "IT Support" or "Member Services"), add members to it, and configure which issue types route to that team. Team leads can view and reassign all issues in their team's queue. When your staff changes, just update the team roster.
Both issues and tasks maintain a complete history. Every status change, assignment, and update is recorded with a timestamp and the person who made the change. You can review the full timeline of any issue or task to understand exactly what happened and in what order.