Account deletion guide

This guide explains how to permanently delete your Orgo account and what happens to your data when you do so. This information is provided to comply with Google Play Store requirements for user data deletion.

1. How to delete your account

Account deletion can be completed only from inside the mobile app. We do not process deletion requests by email or web form.

Steps to delete your account:

  • Open Orgo and log in.
  • Forgotten your password? Tap "Forgot Password" on the login screen and follow the reset instructions.
  • Go to Profile ▸ Settings & Privacy ▸ Close Account ▸ Delete/CLose/Suspend Account.
  • Tap "Delete Account".
  • Review the information shown and confirm by tapping "Delete" again.
  • You will immediately be signed out and receive an email confirmation that your account was permanently deleted.

Important: Once you confirm, the process is irreversible. You will lose all content and any in-app progress linked to the account.

2. What data are erased immediately

The following data will be immediately removed from our production database:

Category Examples When removed
Personal identifiers Name, username, profile photo, email address, phone number Instantly from the production database
Profile & preferences Bio, saved settings, language, themes Instantly
App activity Check-ins, likes, comments, uploaded media, device-level tokens Instantly
Credentials Hashed password, refresh tokens, social-login bindings Instantly

3. What data we still keep (and why)

Some data may be retained for legal, security, or technical reasons:

Data retained Purpose Retention period
Purchase & billing records Legal accounting, tax, refund audits 5 years (statutory)
Security & fraud-prevention logs Detect abuse, ensure service integrity 180 days, then purged
Encrypted database backups Disaster-recovery only (no direct use) ≤ 30 days, after which backups are overwritten

All retained items are isolated from live systems and cannot be linked back to you once primary data have been erased.

4. Can I delete specific data instead of my whole account?

No. Deletion is all-or-nothing to ensure we meet privacy-by-design principles. If you only wish to pause notifications or hide your profile, use the Privacy section inside the app.

5. Need help?

  • Check the in-app Help ▸ Account section for a step-by-step video.
  • Still stuck? Email contact@orgo.space from the address linked to your account and include "Account Deletion" in the subject line. We can guide you through the in-app steps, but we cannot delete the account on your behalf.

6. Additional Information

For more information about how we handle your personal data, please refer to our Privacy Policy.

If you have questions about your data rights under GDPR or other applicable privacy laws, please contact us at contact@orgo.space.