Requires Tenant Admin permissions.
How to customize a label
Settings → Customization → LabelsSearch for the term you want to change
Use the autocomplete search field at the top of the page. Type the current term (e.g., “Members”) and the system shows all matching translation keys from the platform. Select the one you want to override.
Enter your replacement text
In the Custom Expression column, type the new term (e.g., “Scouts”). The System Expression column on the left shows the current default for reference.
Add more overrides if needed
Click the add button to search for and override additional terms. Remember to cover both singular and plural forms (e.g., “Member” and “Members”).
Common customizations
| Default term | Replace with (examples) |
|---|---|
| Member / Members | Scout(s), Associate(s), Volunteer(s), Participant(s) |
| Group / Groups | Patrol(s), Chapter(s), Unit(s), Team(s), Committee(s) |
| Local Center | Troop, District, Branch, Region, Section |
| Event / Events | Activity/Activities, Meeting(s), Session(s), Program(s) |
| Discussion | Forum, Conversation, Thread, Topic |
| Fee / Fees | Dues, Subscription(s), Contribution(s), Levy/Levies |
Example: Scouting organization
| Original | Customized |
|---|---|
| Members | Scouts |
| Groups | Patrols |
| Local Center | Troop |
| Events | Activities |
Example: Professional association
| Original | Customized |
|---|---|
| Members | Associates |
| Groups | Committees |
| Local Center | Chapter |
| Fees | Annual Dues |
Multi-language labels
If you have multiple languages enabled, you need to provide label overrides for each language separately.Select the language
Use the language picker at the top of the Labels page to switch to the language you want to customize.
Enter the translated override
For each customized term, type the translation in that language. The system expression column updates to show the default translation for the selected language.
What you can customize
Labels cover everything visible to members:| Category | Examples |
|---|---|
| Navigation | Menu items, sidebar labels, page titles |
| Buttons | Action button text (“Create Event” → “Schedule Activity”) |
| Forms | Field labels, placeholder text, help text |
| Emails | Subject lines, email body text, notification text |
| System messages | Success confirmations, error messages, validation text |
Resetting a label
To undo a label change, find the customized label in the list, clear the Custom Expression field, and save. The default term is restored. You can also remove the entire row by clicking the delete button next to it.Real-world example
Scenario: A volunteer fire department with 300 members across 12 stations, operating in German.
- Default language: German.
- Label changes: “Mitglieder” (Members) → “Kameraden” (Comrades), “Lokales Zentrum” (Local Center) → “Feuerwache” (Fire Station), “Gruppen” (Groups) → “Züge” (Platoons), “Veranstaltungen” (Events) → “Einsatzübungen” (Drills).
- Result: The entire platform — sidebar, member lists, event calendar, emails — uses the fire department’s terminology instead of generic organizational terms.
Troubleshooting
I changed 'Member' but it still shows the old term in some places
I changed 'Member' but it still shows the old term in some places
There are multiple translation keys for singular and plural forms, and for different contexts (e.g., “Member”, “Members”, “member”, “members”). Search broadly in the autocomplete and update all matching instances. Also check capitalized and lowercase variants.
We use the same term for two different Orgo features
We use the same term for two different Orgo features
Be careful — if you rename both “Groups” and “Local Centers” to “Teams”, members won’t be able to distinguish them. Keep terms distinct even when customizing. Use your organization’s real vocabulary to find natural distinctions.
My custom labels disappeared after a platform update
My custom labels disappeared after a platform update
Custom labels are stored permanently and survive platform updates. If a label appears to have reverted, it’s likely that a new translation key was added in the update that you haven’t customized yet. Search for the term and add the override for the new key.
I can't find the term I want to change in the search
I can't find the term I want to change in the search
The autocomplete searches through all translation keys in the system. Try different wordings — the key might use a synonym or abbreviation. If the term is part of a longer phrase, search for the individual word rather than the full sentence.
Related
- Languages — Multi-language support (enable languages before customizing labels)
- Menu Organizer — Rearrange and rename sidebar items
- Branding — Visual customization (logos, login background)