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Built for organizations that are not generic and should not read as if they were. Replaces custom development to change wording, navigation or a home page. Orgo runs thousands of very different organizations. The Customization section is where you make it fit yours: which languages members can use, what things are called, what the sidebar contains, what the dashboard shows, and how your existing data gets in. Settings → Customization
Every page in this section needs the Orgo administrator flag on your account, not merely an admin permission. Chapter, HR and financial admins, and admins who only hold the organization-wide admin permission, do not see the Settings area. See Permissions.

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What is in the section

The Customization group of the settings sidebar, listing Workflows, Custom Domain, Languages, Texts, Menu Organizer, the two dashboard builders and Import, with the Languages screen open beside it Demo organizations get two extra entries, Demo Data and AI Provisioning, for loading sample content. They disappear once the organization is no longer marked as a demo.
The page called Labels in earlier documentation is Texts in the app. The doc page kept its address.

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A sensible order for a new organization

1

Languages

Decide the default and which languages members may pick. Doing this first means every later step, including your wording, is written against the right set.
2

Texts

Replace the handful of phrases that are wrong for your organization: Members to Scouts, Local Center to Troop. You fill in one column per enabled language, which is why languages come first.
3

Import

Bring in your existing records. Import structure before people so references resolve.
4

Menu Organizer

Hide what you do not use, promote what you do, restrict admin sections to the right permissions.
5

Dashboard Welcome

Write the greeting new members land on. This is the highest-read text you will write.
6

Dashboard builder

Arrange the dashboard sections and widget tiles, separately for desktop and mobile.
All of it can be changed later. The reason to do languages and wording before inviting anyone is that early members otherwise learn the vocabulary you are about to replace.

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What Customization does not cover

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Troubleshooting

The Settings area needs the Orgo administrator flag. Chapter admins, HR and financial roles do not have it, by design, and an admin permission on its own does not grant it. An existing Orgo administrator can switch it on for you on your Permissions tab.
It is off by default and Orgo switches it on per organization. Ask Orgo if you want it.
Wording and menu changes reach a member on their next page load or session start. A hard refresh clears anything stuck. Menu and dashboard edits are staged: neither applies until you press save (save in the Menu Organizer, Save layout in the Dashboard builder).
Only per tool, and only where the tool provides it. The Menu Organizer has Reset to defaults. The Dashboard builder has Undo for the edits you have made since you last saved. Text replacements are removed row by row, and a Terminology rename has its own undo. There is deliberately no single reset for the whole section.