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Account deletion permanently removes a member’s profile, activity history, and personal data. This is irreversible — once deleted, the account cannot be recovered. Only the legal minimum (name and payment records) is retained. This feature exists primarily for GDPR compliance — the right to erasure (Article 17). Members should be able to request that their data be removed. Account deletion page with confirmation
Account deletion is permanent and irreversible. If you just need to block access, change the member’s status to Inactive or Suspended instead — their data stays intact and the action can be undone.

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How to enable

Account deletion is available from the Close account page in member profiles. There is no separate toggle — if you want to prevent deletions, enable the Resignation module, which adds an approval gate before deletion becomes available.

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What the member sees

Path: Profile → Settings & Privacy → Close account

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How deletion works (with and without resignation)

Members must resign and get approved before the delete option becomes available. This gives you two safeguards:
1

Member submits resignation

They provide a reason for leaving. This goes to admin review.
2

Admin approves resignation

The resignation is processed. The member’s reason is recorded.
3

Member can now delete their account

The Delete account button becomes active. They click it and confirm.
4

Account permanently removed

Profile, activity, and personal data are erased. Only name and payment records remain for legal compliance.

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If Resignation is not enabled

Members can delete their account directly — one click and confirm. No admin approval, no reason captured, no opportunity to intervene.
Enable Resignation even if you don’t think you need it. It gives you visibility into why members leave before their data disappears. Without it, people vanish and you never know why.

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What data is kept vs removed

DataAfter deletion
Profile information (bio, photo, custom fields)Permanently removed
Member directory listingRemoved — they no longer appear in search
Activity history (posts, comments, event attendance)Removed or anonymized
Roles and permissionsRemoved
Group and event membershipsRemoved — their slot is freed
NameRetained for legal records
Payment/transaction recordsRetained for financial compliance

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Admin notifications

When a member deletes their account:
  • Administrators receive a notification
  • The deletion is logged for compliance records
  • The member’s slot in any groups, events, or waitlists is automatically freed
Admins cannot block or undo a deletion once confirmed. The only way to require approval is by enabling the Resignation module as a prerequisite.

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Common scenarios

No. Deletion is permanent and irreversible. The member will need to register again from scratch. This is why the confirmation step exists — and why enabling Resignation as a prerequisite is recommended (it adds a cooling-off period).
They should resign without toggling “Close my account”, or ask an admin to set their status to Inactive. Both options preserve their data while formally recording the departure.
If a member contacts you requesting data deletion but can’t do it themselves, an admin can access their profile and process the deletion. Document the request for your compliance records.
Their payment records are retained after deletion for financial compliance. Outstanding fees should be resolved through your normal billing process — account deletion doesn’t cancel debts.
Use Inactive when the member might come back, or when you want to keep their history for reporting. Use Deletion when the member explicitly wants their data removed (GDPR), or when you’re cleaning up abandoned accounts. When in doubt, use Inactive — it’s reversible.

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GDPR compliance

Account deletion directly supports the right to erasure (GDPR Article 17):
GDPR requirementHow Orgo handles it
Members can request data removalSelf-service Delete account button
Data minimization after deletionOnly legally required data retained (name, payment records)
Admins are informedNotification sent on deletion
Audit trailDeletion event logged for compliance
  • Resignation — Formal departure process (recommended prerequisite)
  • User Statuses — Reversible alternative: Inactive or Suspended
  • Privacy Settings — Control data visibility (less extreme than deletion)