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A user’s status is the single most important field on their account. It determines whether they can log in, what they can see, and how they appear to other members. If a member is having access problems, their status is the first thing to check. User status field on the admin edit page

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The four statuses

Changing a user to Suspended takes effect immediately — they’re logged out and blocked. Make sure you’ve communicated the reason before doing this.

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How statuses change

Statuses change either automatically (during registration) or manually (by an admin). Here’s the full picture:

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Automatic changes

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Manual changes

Admins can change any user’s status at any time. This is how you handle:
  • Approving new registrations (Unapproved → Active)
  • Lapsed memberships (Active → Inactive)
  • Disciplinary action (Active → Suspended)
  • Reinstating a member (Inactive/Suspended → Active)

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How to change a user’s status

1

Find the user

Go to the member directory and search for the user, or navigate directly to their profile.
2

Open their profile for editing

Click Edit profile on their profile page.
3

Go to the Permissions tab

The status dropdown is on the Permissions tab — not the Profile tab.
4

Change the Status dropdown

Select the new status: Active, Inactive, Suspended, or Unapproved.
5

Save

Click Save. The change takes effect immediately.
Only users with HR Tenant or Admin Tenant permissions can change member statuses.

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Configuring the default status for new members

When someone registers, what status do they get? This is one of the first things to configure. Go to Settings → Users & Profiles → Configuration → Status After Register. Users module configuration page showing registration, membership, and status settings The configuration page includes a Status After Register dropdown that determines what status newly registered users receive (Active, Unapproved, or Inactive). Below it, a Manual Approval toggle controls whether admin review is needed before new users become Active.
If you want a full application process (not just approve/reject but with forms, documents, and interviews), use the Adhesion module instead of Unapproved status. Adhesion gives you a proper workflow; Unapproved is just a gate.

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Statuses on a profile

A user’s status appears as a colored badge on their profile page: Member profile page showing Active status badge, user type, and member information The badge colors are: green for Active, gray for Inactive, red for Suspended, and yellow for Unapproved.

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Common scenarios

Go to their profile → Edit → Permissions tab. Check the Status dropdown.
  • Suspended: They’re locked out. Was this intentional? If not, change to Active.
  • Unapproved: They never got approved after registration. Approve them by changing to Active.
  • Inactive: They can technically log in but may see a reactivation prompt. Change to Active if they should be participating.
If status is Active and they still can’t log in, the problem is elsewhere (password, email, account deletion).
  1. Go to their profile → Edit → Permissions tab
  2. Change Status to Suspended
  3. Save — they’re immediately locked out
Before doing this, consider reaching out to the member. If you want a paper trail, ask them to resign instead, which records a reason. Suspension is for situations where you need immediate action.
If they were set to Inactive: Go to their profile → Edit → Permissions → change to Active.If their account was deleted: It can’t be restored. They’ll need to register again.If they resigned and it was processed: Their account may still exist (resignation doesn’t delete data). Change their status back to Active.
If you’re using Unapproved status and getting overwhelmed, consider:
  • Switching to Active as the default (if you trust your registration process)
  • Using Adhesion instead, which has bulk management tools
  • Asking another admin to help — anyone with HR Tenant or Admin Tenant permissions can approve users
Inactive is non-punitive. The member stepped away, their membership lapsed, or they’re taking a break. They can still log in and may be prompted to reactivate.Suspended is punitive. The member violated rules or needs to be blocked. They cannot log in at all. Think of it as “banned.”Use Inactive for natural departures, Suspended for enforcement.
Nothing. Status changes don’t affect data. Their profile, activity history, roles, and everything else stays exactly the same. Status only controls access.To remove data, the member must delete their account. To formally record a departure, use resignation.

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How statuses connect to other features