Who can scan
Scanning requires Event permission, or organisation administrator rights. This is the most common failure on the day. Somebody is handed a phone to help at the door, tries to scan, and gets an error saying the ticket is invalid or that they cannot access the page. The ticket is fine. They do not have the permission.Scanning
1
Open the event in the mobile app
Each event offers a scan action to anyone holding the right permission.
2
Scan the attendee's code
They can show it from their email or from their own app.
3
Read the result
A valid code checks the person in. An invalid one means the registration was
cancelled, the code belongs to a different event, or the scanner lacks
permission.
If a colleague updated the app recently and the scan action is missing, close and
reopen it. The action appears after the update has fully applied, which does not
always happen while the app is still open.
Attendees without a QR code
Not everyone arrives with one. Speakers, guests and anyone who paid by bank transfer may have no code because no card payment was made. The answer is to make sure they are registered for the event in the first place. A registration is what produces a code, whatever route the payment took, so add them as an attendee rather than looking for a way to issue a code on its own.Why an attendee has no code in their email
Codes are issued for registrations that are complete. If someone cannot find theirs, check that their registration is confirmed and their payment recorded before assuming the email went missing. Re-sending will not help while the registration is still incomplete.Related
- Attendance — attendance records and reports
- Ticketing — paid registration and tickets
- Permissions — granting Event permission