Notification channels
| Channel | How it works | Best for |
|---|---|---|
| In-app | Bell icon in the header shows unread count and list | Checking activity when already on the platform |
| Web push | Browser popup notification (even when Orgo isn’t open) | Time-sensitive updates — event reminders, mentions |
| Mobile push | Phone notification via the Orgo app | On-the-go awareness |
| Email per notification or daily/weekly digest | People who check email more than the platform |
What triggers notifications
| Category | Triggers |
|---|---|
| Discussions | New post in your group, reply to your post, someone @mentions you |
| Events | New event in your group, event reminder, registration confirmation, event changes |
| Issues | Assigned to an issue, status changed, comment on your issue |
| Membership | Application status update, fee payment reminder, document request |
| Administrative | System announcements, feature updates (admins only) |
Member notification preferences
Members control their own notifications at Profile → Settings → Notifications.Per-channel toggles
Members can enable or disable each channel independently:- Push notifications (web) — on/off
- Push notifications (mobile) — on/off
- Email notifications — on/off
Email digest options
Instead of one email per notification:| Option | When to use |
|---|---|
| Immediate | Every notification sends an email — for people who want to know instantly |
| Daily digest | One summary email per day — for most members |
| Weekly digest | One summary email per week — for casual members |
| None | No email notifications — only in-app and push |
Setting up push notifications
Web/desktop push
- When a member first visits Orgo, the browser prompts “Allow notifications?”
- Click Allow
- Ensure push is enabled in Profile → Settings → Notifications
Mobile push
- Install the Orgo app (available on iOS and Android — search “Orgo” in the App Store or Google Play)
- Log in
- Accept the notification permission prompt
- Ensure mobile push is enabled in profile settings
Admin-specific notifications
Admins receive additional notifications not sent to regular members:| Trigger | What it means |
|---|---|
| New membership application | Someone submitted an adhesion form — needs review |
| Payment failure | A subscription charge failed — member needs to update payment method |
| Resignation request | A member wants to leave — needs admin processing |
| Identity verification submitted | A member uploaded ID documents — needs review |
Common scenarios
Members complain about too many notifications
Members complain about too many notifications
Point them to Profile → Settings → Notifications where they can: switch email to daily/weekly digest, disable push for non-urgent categories, or turn off specific channels entirely. As an admin, consider whether all notification triggers are appropriate for your organization.
Push notifications aren't working for a member
Push notifications aren't working for a member
Check: (1) Did they allow browser/app notifications when prompted? (2) Is push enabled in their Orgo profile settings? (3) Are notifications blocked at the OS level (browser settings → site permissions, or phone settings → app notifications)? Having them log out and back in to the mobile app can also help.
I want to send a notification to all members
I want to send a notification to all members
Use the Newsletter for email campaigns. For in-app notifications, create a discussion post in the Main Group — all members will get a notification for new posts in groups they follow.
Email notifications are going to spam
Email notifications are going to spam
This is typically a domain authentication issue. Ensure SPF, DKIM, and DMARC are properly configured for your sending domain. Contact Orgo support if you need help with email deliverability.
Related
- Newsletter — Email campaigns for one-way communication
- Discussions — The activity that generates most notifications
- Mobile Apps — Mobile push notification setup