Event Ticketing

Ticketing lets you charge for events, offer multiple price tiers, and manage capacity per ticket type. Attendees pay via Stripe, receive a QR code ticket by email, and check in at the door by scanning it. Even for free events, ticketing is useful when you need different registration categories (e.g., “Member” vs “Guest” vs “Speaker”).

Ticket types showing Scout Registration ($150, 350 seats), Adult Leader ($100, 100 seats), and Staff/Volunteer (Free, 50 seats)

Prerequisites

Paid tickets require Stripe. Set up your payment integration first at Settings → Payments → Online Payments. See Stripe Setup.

Also ensure:

Online Payments module is enabled
Event Ticket Payments is enabled in Settings → Events

For free-only ticketing (multiple registration categories without payment), you don’t need Stripe.

Setting up tickets

When creating or editing an event, go to the Ticket Settings tab.

Enable ticketing

Toggle on “Enable Ticket Payment” in the event settings.

Create ticket types

Add one or more ticket types with name, price, and optional quantity limits.

Configure availability

Set start/end dates for each ticket type to control when they’re purchasable.

Save

Tickets appear on the event page immediately.

Ticket type settings

Each ticket type has these options:

Setting	What it does
Name	What attendees see: “General Admission”, “Early Bird”, “VIP”
Description	What’s included: “Includes lunch and networking session”
Price	Amount in your currency. Set to 0 for free registration categories.
Max seats	Maximum tickets available for this type. Leave empty for unlimited. When sold out, the ticket shows “Sold Out” while other types remain available.
Members only	Only logged-in members can purchase. Non-members won’t see this ticket.
Start date	When this ticket becomes available for purchase.
End date	When this ticket stops being available.

Common pricing strategies

Early bird + regular pricing

Create two tickets with overlapping availability:

Ticket	Price	Available
Early Bird	$50	Now → March 1
Regular	$75	March 1 → Event date

The early bird sells out or expires, then regular pricing kicks in. This creates urgency and rewards early commitment.

Member vs. non-member pricing

Ticket	Price	Members only?
Member	$40	Yes
Non-Member	$60	No

Members see both options but the member price is clearly a benefit. Non-members only see the public price.

Tiered access

Ticket	Price	Quantity	Includes
General	$50	Unlimited	Standard entry
VIP	$100	50	Front row, meet & greet, swag bag
Speaker	$0	20	Complimentary for speakers

Free event with categories

Ticket	Price	Members only?
Member	$0	Yes
Guest	$0	No

No money changes hands, but you track who’s a member and who’s an external guest. Useful for networking events.

Managing capacity

Per-ticket limits

Limit individual ticket types independently:

VIP: 50 available
General: Unlimited

When a ticket type sells out, it shows “Sold Out” on the event page. Other types remain available.

Event-level capacity

Set an overall maximum in the event settings. This caps total registrations across all ticket types combined. When the event is full:

All tickets show “Sold Out”
If waitlist is enabled, new registrants join the waitlist
When someone cancels, the next waitlisted person is notified

Orders and payments

Once tickets start selling, track all orders from the event sidebar → Payments.

Event orders list showing 31 orders with paid and refunded statuses, amounts, and dates

Each order shows the attendee’s name, status (Paid, Refunded), ticket type, amount, and date. Filter by name, email, or status to find specific orders. Refunds can be processed directly from this view.

The purchase flow

What your attendees experience:

Select tickets

Choose ticket type and quantity on the event page.

Enter details

Provide name, email, and any required registration fields.

Pay

Secure checkout via Stripe — credit/debit cards, Apple Pay, Google Pay, and local payment methods depending on your Stripe configuration.

Receive ticket

Confirmation email with event details and a QR code for check-in.

Checkout form showing email, full name, order summary with ticket selection, GDPR privacy policy checkbox, terms and conditions checkbox, and Complete Registration button

Addons

Addons are optional extras that attendees can purchase alongside their ticket — lunch, a workshop session, parking, a +1 guest, merchandise. Each addon has its own price and capacity, independent of the ticket.

Setting	What it does
Name	What attendees see: “Lunch Package”, “Workshop: Advanced Track”, “Parking Pass”
Description	What’s included
Price	Cost per unit. Set to 0 for free extras.
Max quantity per ticket	How many of this addon a single attendee can buy (default: 10)
Max total	Overall capacity for this addon across all attendees. When sold out, it’s no longer available. Leave empty for unlimited.
Creates attendee	If enabled, purchasing this addon creates a child attendee record — useful for “+1 Guest” addons where the extra person needs their own QR code and check-in.

Addons are linked to specific ticket types, so you can offer different extras for VIP vs. General Admission.

Example: Conference with addons

Addon	Price	Max per ticket	Max total	Creates attendee?
Lunch (Day 1)	$25	1	200	No
Lunch (Day 2)	$25	1	200	No
Workshop: AI Track	$50	1	40	No
Workshop: Leadership	$50	1	40	No
+1 Guest	$30	1	100	Yes
Parking Pass	$15	1	50	No
Event T-Shirt	$20	3	—	No

The workshop addons have a max total of 40, so once 40 people across all ticket types select that workshop, it shows as sold out.

QR code check-in

Every registered attendee receives a unique QR code — visible on their event page and sent in their confirmation email. On event day, check people in by scanning it.

Event page showing ticket confirmation with QR code, 'Registration confirmed' status, and Download button

How it works

Attendee shows their QR code (on phone or printed)
An admin opens the QR Scanner from the event’s participant list
Scan the code — the system instantly shows:
- Attendee name and profile photo
- Ticket type and price paid
- Payment status (paid, pending, invited)
- Addon purchases
- Whether they’ve already checked in
Confirm check-in with one tap

The QR code is a SHA-256 hash unique to each registration — it can’t be guessed or duplicated.

QR scanning requires HR Tenant permissions or higher. Any admin with event management access can check people in.

Manual check-in

For walk-ins or when QR scanning isn’t practical, open the Participants tab and mark attendees as “Attended” manually. You can also record walk-ins who weren’t pre-registered.

Ticket holds

When an attendee starts the checkout process, their seats are temporarily held for 8 minutes. This prevents overselling — if someone is filling in payment details, those seats aren’t available to others.

Holds expire automatically if checkout isn’t completed
Maximum 10 holds per session to prevent abuse

Speakers

Add speakers to your event to display them on the event page. Speakers can be existing members or external contacts.

Setting	What it does
Internal speaker	Select an existing Orgo member — their name, bio, and photo are pulled from their profile
External speaker	Select from your contacts list — name and bio from the contact record

Speakers appear on the public event page with their photo, name, and headline. This is useful for conferences, webinars, and panel events.

Invitations and complimentary tickets

Not everyone pays. For speakers, sponsors, VIPs, or staff:

Go to the event → Participants tab
Click Invite Member (for Orgo members) or Invite External (for non-members)
Select people or enter email addresses
They receive an invitation email with an RSVP link
Invited guests bypass ticket purchase entirely

Invited attendees are marked as “Invited” in the participant list — easy to distinguish from paying attendees.

Refunds

Process refunds through:

Event participant management — find the attendee and process a refund
Stripe dashboard — for more complex refund scenarios

Refunded attendees have their registration cancelled and the spot opens up (or goes to the waitlist).

Common scenarios

I want different prices for different user types (students, seniors)

Create separate ticket types for each price tier. Use the “Members only” toggle if some tiers should only be visible to logged-in members. For honor-system tiers (like “Student”), add a note in the description saying verification may be required at check-in.

How do I offer a group discount?

Orgo doesn’t have built-in group discount pricing. Workarounds: (1) create a “Group of 5” ticket at a discounted total, (2) share a promo code manually, or (3) handle group registrations offline and invite the group as complimentary attendees.

Someone bought a ticket but can't attend — can they transfer it?

There’s no self-service transfer. An admin can cancel the original registration (and refund if needed), then invite the replacement person as a complimentary attendee or have them purchase a new ticket.

I want to test the purchase flow before going live

Create the event as a draft, enable ticketing, and test using Stripe’s test mode. Once you’ve verified everything works, switch Stripe to live mode and publish the event.

Tickets are selling slowly — what can I do?

Share the public event URL on social media and in newsletters. Consider extending the early bird deadline. Send reminders to members who haven’t registered. Ask group admins to promote the event in their Local Center discussions.

Create Event — Event creation basics
Public Event Pages — The page where tickets are sold
Attendance — QR code check-in at the event
Stripe Setup — Payment configuration

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Prerequisites

Setting up tickets

Ticket type settings